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|Services
Services2017-03-28T09:17:58+00:00

Getting the most from Greentree

Award-winning support and customer services that ensure tangible results for our customers.

From the first conversation, through to implementation and on-going support we deliver the full package. We will help you throughout the entire process including scoping and determining your specific software and functionality needs, through to a successful go-live with the minimum amount of pressure on your staff.

The Prerogative team are dedicated exclusively to Greentree implementations and are committed to a mutually successful and long-term business partnership with our customers so that you achieve your business goals with improved business processes.

The Greentree implementation team consists of project managers, consultants, technical consultants, trainers and developers.

  • Project manager – every installation has its own project manager responsible for building and managing the project plan; ensuring the Prerogative team are working to the agreed time scales; to support you with what needs to be done and by when, as well as complete risk analysis on the project and the key milestones.
  • Consultant – applying deep industry expertise and a proven methodology, our consultants will help you tailor your Greentree ERP Software solution to meet your unique business requirements. Prerogative consultants, along with our project managers, take ownership of the project from inception to successful completion.
  • Technical consultant – our team will train you on your Greentree solution and make sure that everyone gets the best out of your new system. We also offer regular customer training courses.
  • Developers – the standard modules can be configured through inherent settings that accommodate for most requirements however, we hold the source code, so our in-house developers can customise to meet your unique business requirements where necessary. From data migration to integrating applications such as Microsoft SharePoint, Prerogative have skills in most market leading development tools which will ensure that our customers specific operational and functional needs can be met to the highest standard.
  • Support – when you have questions or need assistance with your Greentree implementation, our dedicated and experienced support team is at your service whether on-site, by help desk, or through remote dial in.
“We have been provided with such an intuitive and stable product that we rarely need to contact Prerogative! On the rare occassion that we do need support the solution is always spot on and very quickly provided.”
Julie Pamplin, WSX Enterprise
“Claire is fabulous as support and Paul always helps wherever he can even if he is busy somewhere else!! excellent staff.”
Zena Pickering, Multifuel Energy
“The Prerogative Consultant has a vault of information about Greentree. He has a very in depth understanding of the software. His knowledge and enthusiasm for the software is evident. His commitment and desire to resolve any problems or to provide solutions to our requirements gives us, as customers a huge sense of comfort.”
Farroakh Parekh, Tata Limited
“Within a very short space of time Paul had an extremely deep understanding of our business and was able to offer support regarding changes in process that Greentree would require. This was clearly not part of the contracted implementation. Paul has a clear commitment to our organisation which shows in the standard of the implementation. Paul was regularly thinking outside the box in order to meet/exceed the expectations whilst working within our limitations.”
“Paul always dedicates time to working his way round the Finance department, talking to the users and demonstrating new functionality they will find useful for their specific role. He is extremely personable and has a great rapport with our end users which has benefited us greatly.”
James Ferns, lronbridge Gorge Museum Trust
  • A range of consultancy services – our consultants have hundreds of man years of experience implementing business systems
  • Account management – work closely with customers to ensure that your system grows with your organisation
  • Full implementation services – as important as selecting the right software package – from defining the project objectives, creating a project plan to user training
  • UK based telephone, remote and on-site support – the best possible technical and application support available backed by an ITIL certified support system
  • System development – application development and integration to meet any unique client-specific requirements
  • Training – our approach emphasises your staff’s training to minimise post go-live support
    Greentree Training Courses