Service Management & Asset Management Software
Solutions to manage every aspect of your services work and assets, to enable you to maintain the high level of service that your customers expect.
Greentree’s Service Management and Asset Management Software ensure you achieve the highest customer-satisfaction levels in a support or service environment, have the ability to take full control of your assets, plus deliver self-service systems for customers and staff to interact with your business online.
Whether your organisation has internal service demands, needs to effectively manage the diverse needs of plant and equipment maintenance or you are a service provider needing to meet customer expectations. Prevent missed service calls, overlooked requests, late maintenance, unscheduled downtime, cost overruns and unbilled service delivery to enhance business performance.
All processes are automatically integrated with other Greentree modules such as Purchase Order Processing, Inventory Management, Fixed Asset Management and Occupational Health & Safety.
Asset Management
Take control of your organisations assets with Greentree’s Asset Management: a complete integrated solution that manages your entire planned/un-planned plant maintenance requirements, from the management of the assets, servicing of the assets, and detailed cost breakdown of owning and maintaining the assets.
- Effective asset management
- Easily manage multiple asset locations
- Track all asset events
- Categorise assets into groups as required
- Scheduled Maintenance
Customer Service & Support
Achieve the highest customer-satisfaction levels in a support or service environment, whilst managing problems and ensuring solutions are provided in an effective and timely manner. With full integration to the rest of Greentree, costing and billing of service work becomes a natural part of how you do business, whatever your size.
- Optimise service response rates
- Meet all service-level commitments
- Cut the costs of customer support requests
- Field Service Capability
- Contracts and Service Level Agreements
Contracts & Service Level Agreements
The Contracts & Service Level Agreements module allows flexible support and maintenance contracts to be defined and managed. This includes the products they cover, the contract period and the costs. Dramatically improve outcomes with all response and resolution times reported against Service Level Agreements.
- Manage your customers your way
- Parent/Child contracts are supported
- Multiple contracts per customer
- Contracts easily renewed and invoices created
Knowledge Base
Manage information and make it accessible to staff, customers and suppliers as required. The Greentree Knowledge Base module provides a framework for systematically storing information and providing flexible yet secure access control, both internally and externally to that information.
- Document library
- Integrated email function
- User-defined and mobile access
- Document archive with version control
eService
Give your customers access to online self-service; provide real-time access so users can log their own support requests, monitor the current status of calls, issues and other information. Greentree’s eService module is an easy-to-use system for customers, agents and staff to interact with your business online.
- ‘Out of the box’ functionality
- Self-service Management
- Access to Knowledge Base
- Greatly improve issue resolution times