Enable field staff to view the latest information about the schedule of work assigned to them and to report back on the exact nature of the problem, the actions taken, the outcomes and the signature of the client for approval.
Manage complex service jobs or projects that involve multiple service requests. As soon as a customer request is received, the job can be assigned and dispatched to the most appropriate person. Your staff deliver the best levels of service to customers and ensure that best practice work methods are followed resulting in more profitable use of time and improved customer service. Work carried out is entered in real-time, capturing an accurate account of activities including time and materials so that on completion this is available for customer approval.
Slash errors by allocating and charging inventory immediately to a job or service request. Transfer parts to a job, capture exact quantities and costs as well as update inventory balances to ensure accurate and timely inventory replenishment. If you don’t have the parts on hand, you have accurate information available to immediately show inventory balances by location, allowing you to create a transfer to get the parts delivered quickly.
Use the timer function or detailed timesheet entry to allocate and charge time, providing a detailed breakdown by activity. Eliminate delays between completing the work and billing by having clients sign off on timesheets.