Business Management Software for Lift and Elevator Engineering Companies

Integrated Lift Maintenance Software to help you reduce operational costs and improve efficiency. Easily manage the activities of your mobile engineers, reduce administrative burdens and improve customer service.

We specialise is providing software to help organisations who install, maintain and repair lifts, hoists, passenger lifts, scissor lifts, industrial hoists, transport platforms and other lifting equipment.

Our implementation experience coupled with industry knowledge means we help businesses that have a lift service operation to automate and streamline their service processes to drive staff productivity gains and efficiencies. The result is significant improvements in customer service, cost savings and revenue growth.

A fully integrated, single database solution, Greentree works seamlessly allowing you to simply switch on modules that fit your business best and deliver the tools to support your people in managing your organisation day-to-day.

From initial enquiry to quoting and budgeting, creating job and service requests, allocating engineers and managing resources, automatic notifications to customers and engineers, reporting on the status of jobs and SLAs, managing spares and materials through to capturing all associated cost and billing.

Greentree can be hosted in the cloud or on your premises, and offers a full range of security and back up options.

Manage your mobile workforce of employed and sub-contract engineers, ensure correctly qualified resources are at the right place at the right time with the right information and materials to do the work.

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  • Drive staff productivity – engineers have access to the latest information about the work assigned to them on their mobile device. Staff can enter times, materials and details used for each job whilst viewing job specifications, drawings, datasheets, health and safety information and photographs. Engineers can report back on the nature of the problem in real-time, the actions taken, outcomes, and the client signature.
  • Conform to the Lifting Operations and Lifting Equipment Regulations (LOLER) 1998 and produce the necessary certification required.
  • Conform to the strict health and safety guidelines – from working at heights, use of ladders and safety harnesses to monitoring health and safety issues and maintaining safety equipment.
  • Complete risk assessments and method statements ensuring site induction has been adhered to and record near misses and other regulatory tasks.
  • Manage and maintain staff qualifications, certifications and training.
  • Managing engineers and sub-contractors by skill sets, location and customer experience to each required site.
  • Parts and stock visibility – provide service staff with visibility of inventory availability whilst tracking van stock.
  • Capture rechargeable and non-chargeable costs associated with the job immediately to enable prompt and accurate billing.
  • Improve communications between the back office and the field – all relevant aspects of the job are available to the engineers whilst the back office team manages the planning schedule.
  • Improve customer service – react to call outs and conform to any SLAs as well as manage scheduled maintenance and be alerted of any deviations to agreed timescales.

“We were pleased to see that it was fully integrated, a complete package, and we decided it was going to make a real difference and plug a lot of gaps for us. We kept coming back to the fact that it would work out of the box, and was still flexible in terms of configuration.”

Michael Irving, UK Finance Manager, Alimak Hek

Alimak Hek looked to Greentree for a “long-overdue overhaul”, bringing many disparate processes together

Powerful, flexible, integrated Lift & Elevator Field Service Management Software that grows with your organisation – simply choose the modules you need…

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“It will let us consolidate various disparate manual systems and vastly improve the data we put in, eliminating a lot of dead time searching for info and building reports. It will improve communication across departments and increase visibility of what we are doing. It also supports the growth we have seen in the past few years, and allow us to cope with that into the future.”

Michael Irving, UK Finance Manager, Alimak Hek