Knowledge Base Software

Drive customer service and productivity – manage information and make it accessible to staff, customers and suppliers as required.

Greentree’s Knowledge Base module is a framework for systematically storing information and providing flexible yet secure access, both internally and externally to that information.

  • Document library – ensure consistency of information across the board (e.g. product data, procedures, FAQs, support documentation, specifications). Effortlessly retrieve information with the simple contextual search function. Easily configure your exact information needs using the flexible library structure.
  • Integrated email function – communicate with contacts directly from within the document library by sending pages and attachments using the email function.
  • User-defined and mobile access – radically reduce the number of support calls by giving customers and field staff access to the document library. Control which teams or customer groups have access to specific sections of the library. Protect the security of your data with confidence. Easily access the library from anywhere with an internet connection.
  • Document archive – a built-in version control feature eradicates problems caused by incorrect documents.